From 1 November 2015, if you visit your GP practice you will be asked about whether or not you would recommend your GP surgery to your family and friends, if they need similar treatment or care.
How Does it Work?
When you visit your GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a some simple questions about your experience:
“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”
- You will be asked to choose one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’.
- You will also be invited to tell us a few other things about your experience, and yourself.
- Your response is anonymous. If you complete a paper version one in the practice, you will be able to post it in a box in the waiting room, otherwise you can give your feedback on this page.If you are unable to answer the questions, a friend or family member is welcome to respond on your behalf.
How Will the Results be Used?
The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily
Results from the Friends and Family test can be found here.