How to Make and Cancel an Appointment

 

  
For GP appointments, use eConsult.
As well as medical advice, you can use eConsult for:

| Fit notes  |  GP letters  |  Medical reports  |  Medication reviews  |  Test results |

We ask all patients who need to see or speak to a GP to use eConsult:

CONTACT OUR DOCTORS ONLINE

If you are not able to use eConsult, or you try to use it and the software informs you that your problem is too serious to wait, please call us, and the Reception Team will support you. They will ask you some additional questions to ensure we have all the right information for the GP to be able to assess your need. Some of these questions may be quite sensitive. Please be assured that our Reception Team, although not medically trained, are trained to take this information, and bound by strict confidentiality in the same way our clinical team are. Be aware this pathway can take anything from 5 minutes to 15, so please do use eConsult independently where possible to ensure the queues on the phones are kept as short as possible.

eConsult is also available for administration queries, such as test results, fit notes and requests for private work.

eConsult is available for parents of children aged 6 months to 17 years for many medical problems, young people aged 16 and 17 are also able to complete it independently. If your child is under 6 months, or their medical problem is not one of the listed pathways, please call us instead.

After submitting the eConsult, we will contact you by the timeframe you are given (usually by the end of the next working day). If the outcome is that you need to see or speak to a GP or ANP, this will have been assessed as urgent or non-urgent.

If your need is asseessed as urgent, you will generally be booked today or the next working day, and we will call or message you with an appointment.

How to book a routine appointment if you are asked to after completing an eConsult

If your need has been assessed as routine, we will ask you to call us to make the appointment.

For routine ANP (Advanced Nurse Practitioner) appointments, these are usually at the Botley Hub, and are booked through us. Appointments are released at various points through the week and you can just call any time and mention we have asked you to book with an ANP subsequent to completing an eConsult.

For routine GP appointments, there is a dedicated telephone option to make a routine GP appointment (telephone or face to face) subsequent to eConsult. Please call us on 01489 785 722 and select option 6. Appointments are released every Wednesday morning at 11am, and every Thursday at 4pm. Appointments will be for 2-4 weeks time. If there is no availability, there are sometimes appointments available other times of the week at the Botley Hub. These are not released at a specific time, so we cannot say when to call, but you are welcome to ask us. If there is nothing available, you will be asked to call us back the following week.

If we offer you a remote (telephone) appointment, and you wish to be seen face to face, we will do our best to accomodate this where we can do so safely - please speak to reception.

Why have we have to change the way we offer non-urgent appointments?

Essentially, we have had to change the way we offer non-urgent appointments because demand is exceeding supply.

We use eConsult to ensure that we are prioritising medical need. Every eConsult submission is assessed by a clinician for urgency and signposted to the most appropriate outcome. This helps us to best use all the options that are available for patients including (click the links to find out more):

By prioritising need, we are ensuring that we can safely ask non-urgent requests to wait until we have capacity. We realise this will be frustrating for patients as they may need to keep trying us from one week to the next, but we have no option on this. Demand for appointments has risen significantly since before the pandemic. Even accounting for the registered list size increases, we are still seeing 20% more requests for appointments. This increase is also reflected nationally.

Feedback

We work with our team and also our Patient Participation Group (PPG) to give the best support to our patients that we can within the funding that we receive. If you have any constructive feedback about improvements we could consider to the appointment system, we are happy to hear your suggestions. 

We would really appreciate it if you would not take out any frustrations on our Reception team. Whilst we understand this sytem will not suit everyone, it is the best we can do with the resources we currently have - rather please use the feedback facility. 

 

patient access

APP

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.

USE NHS APP

 

Problems booking online appointments?

Use the NHS Support Site or Patient Access Support Centre before you call us.

 

Appointments

We offer a variety of appointments

  • You can book appointments up to four weeks in advance to see a nurse, and up to two weeks in advance for blood tests. Some types of Nurse and Blood appointments are available to be booked online.
  • GP appointments should all be requested via eConsult in the first instance, and we will contact you with next steps about an appointment depending if your need is assessed as urgent or non-urgent (see above).
  • We also offer appointments where appropriate with clinicians with extended roles, for example, Clinical Pharmacist, Musculoskeletal Practitioner (MSK), Advanced Nurse Practitioner (ANP), Mental Health Professional, Counsellor and others. These are also accessed through eConsult.

appointments

 

Appointment reminders

If we have your mobile number, and you have not declined contact by text, we will send you a reminder for any appointments you have booked. Please let reception know your current mobile number and let them know you consent to receive messages. 

 

Cancel appointments you don't need