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CQC Rating Good
Complaints
Complaints Procedure
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice and we will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or via the link below.
To view our complaints procedure click here.
To view the third party consent form click here.
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CONTACT DETAILS
Hedge End Medical Centre
24-28 Lower Northam Road
Hedge End
Southampton
Hampshire
SO30 4FQ
Tel: 01489 785 722
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Green Impact for Health
This practice is delighted to be signed up to the Green Impact for Health Toolkit and is actively taking steps to reduce our carbon footprint. The climate emergency is also a health emergency, and health care in the UK contributes 5.4% of the UK's carbon emissions. We need to enhance the health of our current population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet. Fortunately most of the solutions for the planet also make our health better - for example eating a mainly plant-based diet, engaging in active travel and exercise in nature, avoiding smoking, reducing pollution etc all enhance our health and reduce our need for medications, with further benefits to the NHS, your health and the carbon footprint of healthcare. Take a look at Greener Practice to learn more about this.
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