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Quality Achievements
QUALITY AND OUTCOMES FRAMEWORK
For the year ending March 2008 Hedge End Medical Centre achieved 999.15 points out of a possible 1000. We are very proud of our achievement and feel that this demonstrates our commitment to high quality patient care.
This excellent result could not have been achieved without a major team effort.
INVESTORS IN PEOPLE
In February 2006 Hedge End Medical Centre achieved the Investors in People standard.
"The process to obtain the Investors in People award was very challenging. It demonstrated that we have a very effective and well organised management team who communicate well and that our staff, on the whole, are happy and content at work. It allowed us to examine our procedures and tighten up our systems such as appraisals and staff feedback mechanisms. We all learnt a lot and intend to maintain these standards. Thank you to all of our staff who worked hard to obtain this prestigious award."
Dr. John Bush
"The whole team was involved and doing this gave everyone a sense of inclusion, ownership and involvement. We had an assessor in the practice for a whole day who randomly selected members from each team to interview in order to validate statements we had made."
Lynda Langford, Practice Manager
"Investors in People encouraged us to look closely at the way we worked and communicated as a team and identify areas that could be improved. As a result we have altered our working practices to consider the needs of both member of staff and patients. I consider it to be a thoroughly worthwhile exercise."
Jayne Hanson, Practice Nurse
Lynda second from the right, receiving the award on
behalf of the practice from BBC Personality Sally Taylor.
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