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Publication Scheme
HEDGE END MEDICAL CENTRE: PUBLICATION SCHEME
This Publication Scheme provides a guide to the services and practitioners who practice together within Hedge End Medical Centre as required by the Freedom of Information Act 2000.
It is based on the model publication scheme for general practices produced by the NHS Freedom of Information (FOI) project board and the British Medical Association.
PART ONE : Introduction
The Publication Scheme is a complete guide to the information routinely made available to the public by Drs Bush, Padday, Cookson, Hollands, Percival, Crook, Cropley, Graham and Phillips. It is a description of the information about the Hedge End Medical Centre and the General Practitioners that work there that is available to the public. It will be reviewed at regular intervals and we will monitor its effectiveness.
Your rights to information
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From January 1st 2005 the FOI Act obliges General Practice to respond to requests about information that it holds, and is recorded in any format and creates a right of access to that information. These rights are subject to some exemptions, which have to be taken into consideration before deciding what information it can release.
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In addition to accessing the information identified in this Publication Scheme, you are entitled to request information about Hedge End Medical Centre under the NHS Openness Code 1995.
How much does it cost?
Publications are all free unless otherwise indicated. Where there is a charge for providing information, the cost will be calculated as set out in each class.
How do we make information available?
Information is available in hard copy from the Practice Manager as indicated for each class of information.
Feedback
If you have any comments about the operation of this Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to:
The Practice Manager
Hedge End Medical Centre
24/28 Lower Northam Road
Hedge End
Southampton S030 4FQ
PART TWO: Classes of Information
All information at Hedge End Medical Centre is held, retained and destroyed in accordance with NHS guidelines.
Our commitment to publish information excludes any information, which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000.
Where individual Classes are subject to exemptions, the main reasons are the protection of commercial interests and the protection of confidential personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme.
The information included in this Scheme is grouped into 7 broad categories.
Class 1 Information
Details of the practice, organizational structure, key personnel and how we fit into the NHS
Who we are
Hedge End Medical Centre
24/28 Lower Northam Road
Hedge End
Southampton S030 4FQ
This NHS practice is part of the Eastleigh & Test Valley South PCT and provides services for patients living within the boundaries as shown on the Practice Area Map, It supplies services in accordance with a personal medical services contract held with Eastleigh & Test Valley South PCT.
Key personnel can be found on pages 1 and 2 of this booklet.
The practice aims to follow national and local best practice guidelines, including the NICE best practice guidelines and the National Service Frameworks.
Some information will be withheld, including personal, confidential information about individuals that is protected by the Data Protection Act 1998.
Class 2 Information
The range of services we provide under contract to the NHS are listed on page 9 of this booklet.
The practice opening times are displayed on page 3 of this booklet, as well as information about Primecare.
Members of staff conduct consultations in English. If translation services are required please contact us in advance.
Some of our doctors have special interests.
Class 3 Information
Funding details and charging policies
Financial and funding information
Hedge End Medical Centre receives money from Eastleigh & Test Valley South PCT according to its contract with them in exchange for services provided for patients.
The total income received from the NHS before expenses is available on request. The sum spent on drugs prescribed by Hedge End Medical Centre in 2006/2007 to date is £1,889,262.
Class 4 Information
Guidance and information leaflets
Regular publications and information for the public
The following published information is available
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Practice brochure
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Diabetic information pack
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We have numerous information sheets and details of various Societies, which we can print out. Our Reception staff will be pleased to give you more information.
All of these publications are free of charge.
Class 5 Information
Policies, procedures and contacts for complaints
Complaints
This practice follows the NHS complaints procedure and follows a strict protocol when dealing with all complaints.
We always try to give you the best services possible, but there may be times when you feel this has not happened. If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. A leaflet explaining what to do if you have a complaint is available from Reception.
A copy of the practice complaints procedure is available from the Practice Manager.
Class 6 Information
General policies and procedures in use within the practice
Our policies and procedures
- Dealing with hospital reports and results
- Recording messages and requests for visits
- Removal of patients from practice list
- Backing up and restoring computer data
- Prevention of fraud related to financial transactions
- Identification of carers
- Identification and follow up of cervical smear defaulters
- Inadequate smear recording
- Antenatal care and screening
- Emergency Contraception
- Preconception advice
- Transferring and acting on out of hours information
- Informing team members of the death of a patient
- Smoking cessation
- Adoption leave policy
- Data protection policy
- Dependant leave policy
- Harassment policy
- Maternity leave policy
- Paternity leave policy
- Flexible working policy
- Parental leave policy
- Recruitment policy
- Policy for monitoring of employees telephone calls, e mails and
- Internet use
- Disciplinary rules
- Grievance procedure
- Violence and aggression plan
- Sickness policy
- Drugs Mis-use policy
- Alcohol Mis-use policy
- Stress policy
Class 7 Information
In this class we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally in the Trust. We will also publish any proposed changes or additions to publications already available.
This Publication Scheme
Cost of Information
Some information is available free, but there may be a nominal charge to cover costs if you require a hard copy of information.
These charges will vary according to how information is made available.
Charges are as follows:
These charges will be reviewed regularly.
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