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Privacy Notice

Fair Processing Notice under the General Data Protection Regulations (GDPR) 2018 (formerly the Data Protection Act 1998) - How we use your personal information

This fair processing notice explains why the GP practice collects information about you and how that information may be used.

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology solutions to ensure that your information is kept confidential and secure. Records which this Practice hold about you may include the following information:

  • Details about you, such as your address, carer, legal representative, emergency contact details, next of kin
  • Any contact the surgery has had with you, such as appointments, telephone, eConsults submitted by you, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations such as laboratory tests, x-rays etc.
  • Relevant information from other health professionals, relatives or those who care for you

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used within the GP practice for clinical audit to monitor the quality of the service provided. Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – if this information needs to be identifiable, the surgery will always gain your explicit consent before releasing the information for this purpose.

Risk Stratification  

Risk stratification data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your anonymised information using software managed by our clinical system provider, and is only provided back to your GP as data controller in an identifiable form. Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services. Please note that you have the right to opt out of your data being used in this way.

Medicine Management

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided by pharmacists and Technicians employed by West Hampshire Clinical Commissioning Group. They are bound by the same confidentiality rules as our staff are.

Care Navigators

The Practice works alongside Eastleigh Southern Parishes Network (ESPN) who employ Care Navigators (CNs). These CNs are non-clinical staff whose role it is to prevent hospital admissions for vulnerable elderly patients. They have access to patients’ records when the patient has explicitly consented to this.

The Hub

The Hub is an organisation which operates across the five ESPN practices. It offers evening, weekend and bank holiday appointments with a GP, Nurse or Musculoskeletal Practitioner. It operates from Hedge End Medical Centre. By booking an appointment with The Hub, patients are explicitly consenting to The Hub staff accessing their medical records to provide medical care.


How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • General Data Protection Regulations 2018 (formerly Data Protection Act 1998) 
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality, Information Security and Records Management
  • Information: To Share or Not to Share Review

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. Any visitor to the premises who will or could be exposed to your identifiable information will sign a confidentiality agreement.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

Who are our partner organisations?  

  • NHS Trusts / Foundation Trusts
  • GP’s
  • NHS Commissioning Support Units
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Health and Social Care Information Centre (HSCIC)
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police & Judicial Services
  • Voluntary Sector Providers
  • Private Sector Providers
  • Other ‘data processors’ which you will be informed of

You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required. We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.  


Who are our partner software suppliers / businesses?

We use a number of pieces of software and organisations outside of the NHS to facilitate your healthcare and enable our staff to contact you. These are as follows:



Can employees of the organisation access patient information?

GDPR statement


Clinical system holds patient demographic and medical information – remote server

The servers and the connection to the practice are encrypted, so EMIS staff are not able to access patient information in this way. EMIS support staff are able to dial in remotely with the consent of our staff for problem solving. (only accessible with a log in so information in Appendix 1)


Telephone system – call recording onto a server located within the practice

All the recordings are physically located within the practice. Support staff from 4com are able to dial in remotely with the consent of our staff for problem solving.



SMS and smart messaging system between the practice and patients.

Patient’s emis (clinical system) numbers are uploaded to MJog website. The website has an encrypted link to the patient database which is interrogated for the patient’s name and mobile number. MJog employees would only have access to this identifiable information when troubleshooting – they will sometimes dial in to an HEMC staff member’s PC with the consent of the member of staff to fix a problem.



iGPR is a software tool that assists us with creating insurance reports.

iGPR staff have no access to patient information as it is fully encrypted whilst being transmitted to the insurer.



Clinical software which holds patient letters and documents.

Docman support staff can remotely dial in with the consent of our staff for problem solving.

Waiting for information


Docmail is an external printing and mailing agency which we use to send larges batches of letters.

Docmail staff can dial in remotely with the consent of our staff for problem solving.


Healthcare Computing

The practice’s primary general IT support provider.

Healthcare Computing support staff are able to remotely dial in with the consent of our staff for problem solving.


Scan and Collate

Make copies of patient records in response to Subject Access Requests

Representative comes to practice and scans Lloyd George record onto password protected CD which is then sent to patient or Solicitor. No patient data is taken off site.

Nothing is taken off site, so no privacy policy but copy of confidentiality agreement in Appendix 2

Restore Datashred

Shred paper on which is printed patient or other confidential data

Representative comes to site and collects the four shredding bins full of paper and shreds on site.

Information regarding the service at



Dictation software which clinical staff use to dictate letters for the secretaries to type.

Lexacom support staff are able to dial in remotely with the consent of our staff for problem solving.

No information online, see Appendix 3 for GDPR statement.


Indemnity organisations

We will sometimes send by email or discuss by phone identifiable information when the organisation is supporting a GP in a patient complaint or litigation. Information will be redacted where possible.


Numed provides software and support for our ECG machine.

Numed support staff can remotely dial in with the consent of our staff for problem solving.



Provides the platform for online consultations requests

Patient data is encrypted, consultation information is stored in pseudonymised form on eConsult servers.


Health Intelligence

Manage recall and screening of diabetic patients for diabetic retinopathy

The Diabetic Eye Screening Programme is operated by Health Intelligence (commissioned by NHS England). This supports invitation for eye screening and ongoing care. This data may be shared with any Hospital Eye Services a patient is under the care of to support further treatment and with other healthcare professionals involved in patient care.





Access to personal information / Subject Access Requests

You have a right under the General Data Protection Regulations 2018 to request access to view or to obtain copies of what information the surgery holds about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

  • Your request must be made in writing to the GP, this can be made by email or letter (note for information from the hospital you should write direct to them)
  • We will initially offer you online access to your Detailed Coded Record. This contains your electronic medical record, and summarised paper record. It does not contain any letters from the hospitals or other attachments on your record. The advantage of applying for access to this record is that is updates as your medical record updates, so you will always have the most current information.
  • If the Detailed Coded Record is not adequate for your needs, we will email you a copy of your medical record. If you are not able to receive an email containing your medical record, you will print a copy for you. There may be a charge to have a printed copy of the information held about you if the administrative burden of photocopying and printing is excessive.
  • We are required to respond to you within 20 days
  • You will need to give adequate information (for example full name, address, date of birth, NHS number and details of your request) so that your identity can be verified and your records located

Objections / Complaints

Should you have any concerns about how your information is managed at the GP, please contact the Practice Manager by email, telephone or letter. If you are still unhappy following a review by the GP practice, you can then complain to the Information Commissioners Office (ICO),, telephone: 0303 123 1113 (local rate) or 01625 545 745.


If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact the practice.


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Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.


The General Data Protection Regulations 2018 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information.

This information is publicly available on the Information Commissioners Office website

The practice is registered with the Information Commissioners Office (ICO).

Who is the Data Controller?

The Data Controller, responsible for keeping your information secure and confidential is: Hedge End Medical Centre

If you are still unhappy following a review by the Practice you can then complain to the Information Commissioners Office (ICO).,, telephone: 0303 123 1113 (local rate) or 01625 545 745.

Who is the Data Protection Officer?

As a public authority, we have to appoint a Data Protection Officer (DPO). The DPO for this Practice is Caroline Sims, the Information Governance Manager for NHS South, Central and West Commissioning Support Unit. She assists us in monitoring internal compliance, provides advice regarding Data Protection Impact Assessments (DPIAs), and helps us demonstrate compliance with an enhanced focus on accountability.





EMIS Group and the GDPR (General Data Protection Regulation)

 Last updated on Monday 21 May 2018 news

What is GDPR? 

Each member state in the EU operates under the current 1995 data protection regulation and has its own national laws. In the UK, the current Data Protection Act 1998 sets out how your personal information can be used. 

The General Data Protection Regulation (GDPR) changes how data can be used and is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen data protection. Companies who hold or process data need to be compliant with the GDPR regulation by 25 May 2018.

What is EMIS Group doing about this? 

As an organisation we take issues of information governance and data privacy very seriously and have them at the heart of what we do. Some of what we’re doing to ensure compliance with the new regulation is commercially sensitive, however we can confirm we have a project team in place who are currently working on a project plan to ensure that we’re compliant.

We are happy to share with you the following high level overview of some of the steps we’re taking to address the forthcoming changes in data privacy law:

Raising awareness 

We’re raising awareness of information governance issues across the group through: the delivery of bespoke training, training modules, use of our internal newsletters and the revised IG toolkit made available by NHS Digital.

We’re revisiting our data breach management policy, including arrangements for compulsory breach notification, so that staff know who to contact should an incident arise.

We will engage with sector specific bodies active in setting standards (e.g. the Information Governance Alliance) so that we are aware of any relevant industry codes of practice.

Product Development 

We’re engaging with our product development teams to identify those elements of the GDPR which we believe may have impact on solution design going forward.

We’re revisiting our data protection impact assessment process to ensure that PIA’s are undertaken as required.

Review Data Security 

We recognise the need to meet the integrity and confidentiality principles under the GDPR. Therefore we’re reviewing the below to ensure that they are fit for purpose:

  • Data security standards.
  • Data breach, storage and destruction policies and management.
  • Data security action plan.

Data Protection Officer 

We will be appointing a Group DPO with overall responsibility for compliance.

Policy & Contract Review 

We’re reviewing and updating the below to ensure that they are fit for purpose:

  • Data privacy related policies and procedures.
  • Data sharing agreements and process.
  • Fair processing notices (privacy policies) & website terms.

We will review and revise as appropriate our own terms and conditions and those put forward by our customers so that they reflect the requirements of the new regime.




Scan and Collate Contract Agreement



This is a Contract Agreement between




Scan & Collate Ltd

Unit 7

The Innovation Centre

Ebbw Vale

NP23 8XA



This confirms that the above party have employed Scan & Collate Ltd as data processing agents for the purpose of providing secure digital images of their patient’s medical records.


All employees of Scan & Collate Ltd who have access to these records have signed a confidentiality agreement and have been DBS (Disclosure and Barring Service) checked and cleared.


Either party may withdraw from this contract by giving 30 days notice of such intent.


Scan and Collate Ltd (S&C) will do the following,


  • Check the request letter (if it has been provided), to make sure that the patient name and date of birth on the letter matches that which is on the outside cover of the paper records folder.
  • Check if the whole record is required or just from a date range. If from a date range S&C will go through the paper record and when they reach a document which is dated prior to the requested date then they will stop looking and only scan the paper records from that date forward. It is assumed that each record is in chronological order.
  • Go through the paper record from front to back and remove all staples and other fixings in order to prepare the record for scanning. The practice should notify S&C of anything which does not require scanning or which needs redaction by using a post it strip or other notification at the top of each affected page to state either do not scan that page or redact something from that page and S&C will carry out those instructions.
  • Put each record back in the same order it was prior to scanning and in at least the same condition. (Sometimes we may improve the condition of some paper, i.e. repair torn paper, in order for it to be scanned without causing further damage or to obtain a better quality image.)
  • Only process one record at a time to prevent any cross contamination.
  • Inform the practice staff of any issues found from conducting the checks in the above points, immediately.
  • Keep patient and practice confidentiality at all times, whether heard, seen or read.
  • Act on instruction form the practice (Data Owner).
  • Supply a “back up” disc of records scanned, in order that the practice may check the data before sending out and quickly and efficiently produce a copy disc should it be required.



Scan and Collate Ltd (S&C) will not,


  • Go through the entire record and check each page for any discrepancies (wrong patient for example).
  • Take any patient information away with them.
  • Make a decision themselves on what if any information should be redacted or omitted.



As the Data Owner, you have ultimate responsibility and in accordance with the statement on the website of the Information Commissioners Office (ICO), it is stated that you “check any records which have required redaction or partial copying” to ensure the process has been completed to your requirements prior to sending outside of the practice.


            Quality Standards and Compliance.

            Both parties will carry out their obligations under this Agreement with all due care, skill and judgement and will devote all such time, attention and resources as is necessary to ensure that their obligations are discharged to the highest professional standards and in accordance with all applicable regulations.

            Both parties will comply with relevant UK law and regulations.



 S&C will take out and maintain adequate insurance as may be necessary for the provision of the service including but not limited to public liability with a reputable insurance company. 



            The Practice agrees and warrants at all times during and subsequent to this Agreement to treat as confidential all or any information (in whatever media) regarding the operations, products, finance, marketing, administration, maintenance, research and development, future intentions and policy of S&C or any other information which may be a trade secret or of a confidential nature which the Practice is or becomes aware. Such confidential information will be treated by it with the strictest confidence and secrecy, and further no such information will be disclosed, published or released to any third party or used for the Practice’s own purposes or for any purposes other than those relating to the provision of the service under this agreement without the express written permission of S&C. 

            S&C agrees and warrants at all times during and subsequent to this agreement to treat as confidential all or any information (in whatever media) regarding the operations, products, finance, marketing, administration, maintenance, research and development, future intentions and policy of the Practice or any other information, including patient information, which may be a trade secret or of a confidential nature which S&C is or becomes aware. Such confidential information will be treated by it with the strictest confidence and secrecy, and further no such information will be disclosed, published or released to any third party or used for S&C’s own purposes or for any purposes other than those relating to the provision of the service under this agreement without the express written permission of the Practice. 

            The Practice shall provide S&C with the patient records and S&C shall carry out the service in an on site area to be notified by the Practice.  S&C will comply in all respects with the Caldicott Principles relating to the processing of patient data and/or as advised by the Practice.


            GDPR (General Data Protection Regulations).

S&C keep no personal information or data regarding any patient details. All scanned information is deleted from our computers before leaving the Practice.


S&C only use S&C staff, we do not use temporary or agency staff for this service.


Neither party may assign or transfer all or any part of its rights or obligations under this agreement.


            Intellectual Property.

Ownership of intellectual property subsisting in any document (including electronic documents), records, papers, recordings or other material provided by one party to the other is the exclusive property of the party providing it.


            If any dispute or difference arises between the parties concerning the construction or performance of this agreement or the rights and liabilities of the parties, the parties will actively, openly and in good faith discuss that dispute or difference with a view to resolving it by mutual agreement. 




Your privacy is important to Lexacom and this privacy policy sets out how Lexacom will use and protect any information given when you use our Lexacom Systems.

Lexacom is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lexacom may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st July 2017.

Our GDPR Commitment

In the scope of our operations, Lexacom can be classified as ‘Controllers’ of data used for Business to Business relationships. We do not process information for others, but we recognise that our systems are used by ‘Processors’. We are therefore committed to

  • fair and transparent processing;
  • legitimate interests pursued by controllers in specific contexts;
  • Clarity on the collection of personal data, where it is applicable to our systems;
  • the pseudonymisation of personal data;
  • Supporting our Clients with information they can provide to individuals and the exercise of individuals’ rights;
  • Supporting our Client with information provided to and the protection of children (including mechanisms for obtaining parental consent);
  • technical and organisational measures, including data protection by design and by default and security measures;
  • breach notification;
  • data transfers outside the EU;
  • Maintaining an Information Security system, which includes procedures for Complaints and Dispute Resolution .



Our Products

Lexacom offers some of the most advanced and versatile digital dictation and workflow systems on the market. Lexacom provides the ability for users to dictate and transcribe documents easily, which are then saved on Clinical Systems.

While Lexacom systems facilitate business processes with their range of features and services, the systems do not interrogate data, or allow users to process data in an analytical way other than transcribing single audio files. Lexacom do not carry out this work, which is instead managed by Client system. Responsibility for this data in regards of the General Data Protection Regulations is held by the owners of the data, who are our individual customers.

To support our Clients with Information Security, Lexacom systems have security features incorporated. All data is encrypted at the point of rest, and individual files cannot be identified without a Clinical System.


Our Business to Business Data Systems

For the purposes of improving our relationship with our Customers, we may collect information about business partners. Personal information would only be collected in the context of customers who are

  • Name and Job Title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We will never sell, distribute or lease your personal information to third parties


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Website Use

Cookies Policy

Our website uses Cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use Google Analytics to collect information on how visitors use of our website. This information helps us to generate reports and to help us develop our website. These cookies collect information in an anonymous form, the information collected is the number of visitors to the site, how visitors have arrived at our website and all the pages that are visited. For further information you can visit

Further information on cookies

If you’d like to learn more about cookies in general and how to manage them, visit If you’d like to opt out of cookies, please go to the Network Advertising Initiative website

Please note that we’re not responsible for the content of external websites.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information given via our website

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the options that you can click to indicate how you want to be contacted in the future.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.




Contact us

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at

For Technical Support from our Helpdesk, please click here or call 01295 236940. Our helpdesk opening times are Monday to Friday: 9am - 5pm.

Alternatively, you can write to us at:

East Court
Hardwick Business Park
Noral Way
OX16 2AF
United Kingdom

Aprobrium Limited trading as Lexacom. Registered in England & Wales, registration number 03835983

Registered Office address, East Court, Hardwick Business Park, Noral Way, Banbury, Oxfordshire, OX16 2AF

Privacy Notice updated 25th May 2018


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