Appointments
SURGERY CONSULTING TIMES
We offer a variety of appointments
- You can book up to four weeks in advance
- We do offer appointments within 48 hours
- You can book a telephone appointment with the Doctor of your choice (you do need to book this early on the day).
- You can speak to our triage nurse over the telephone each morning who is able to book same day appointments for acute problems
- You can make an appointment to see a Doctor on Saturday mornings
- You can be seen in the evening on alternate Mondays and Thursdays by either a Doctor or a Nurse
Monday - Friday
Pre-bookable evening Appointments are held on allternate Mondays and Thursdays
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8:30am - 6.30pm
and
6.00pm - 8.00pm |
Saturday
Pre-bookable Saturday appointments |
9.00am - 12.00pm |
OFFICE HOURS
Monday - Friday |
8:30am - 5.00pm |
ROUTINE APPOINTMENTS - 01489 786201
Appointments may be made in person or by telephoning the Medical Centre during opening hours. We offer routine appointments at 10 minute intervals. If you cannot keep your appointment, please tell us as soon as possible, so that it can be offered to someone else. Please keep your appointment time. If you arrive late it causes inconvenience to other patients and the staff.
If you make an appointment for one person, please do not ask the Doctor to see more than one, even if the symptoms are identical.
SAME DAY APPOINTMENTS REQUESTS
If you feel you are unable to wait for the next available routine appointment, you may be put through to our Triage Nurse or a Doctor. If they are engaged you may be phoned back. You will be asked what the problem is, so that you can be offered an appropriate appointment. You may be given telephone advice or offered an urgent appointment with a Doctor or Nurse.
TEST RESULTS - 01489 785722
Please ensure you find out the result of any test by phoning the Medical Centre after 2.00pm. Please try to avoid Mondays, as this is often our busiest time.
REPEAT PRESCRIPTIONS
Requests for repeat prescriptions must be in writing, or can be made through our website at www.hedgeendmedicalcentre.co.uk, and should arrive at least 2 working days before the prescription is required. Our local chemists will collect your prescription from the Medical Centre and have it ready to collect at your chosen chemist. Please allow three working days for this service.
You will be asked to come in for review of your medication from time to time to check whether the drugs you are taking are still appropriate. If you have stopped taking any medication please inform your Doctor.
CONTACTING YOUR DOCTOR OR PRACTICE NURSE BY TELEPHONE - 01489 785722
Should you need to speak about a routine matter, please telephone before 10.00am and our reception team will be please to help you. You may be given a specific time slot to call back to speak with a doctor or nurse at the end of surgery.
If you need to speak to a Doctor urgently, you may be put through to the Duty Doctor.
HOME VISITS - 01489 785722
If you are housebound, or feel you are genuinely too ill to come to the Medical Centre, a Doctor may visit you at home. Please ring before 10.30am whenever possible. If you can get to the Medical Centre, this helps the Doctor, as home visits are very time consuming. The Medical Centre has better facilities for examinations and treatment.
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